Terms & Conditions
Last updated: 13 July 2026
These terms govern your use of the Stala app and website, operated by Stala Ltd ("we", "us"), and the installation services arranged through them. By creating an account you agree to these terms.
The service
Stala lets you arrange the survey, quotation and installation of products at your property. Surveys may be carried out remotely by recorded video call or in person. Quotes we send through the app are valid until the date shown on them; work is booked once you accept a quote and an appointment is confirmed.
Your responsibilities
- Provide accurate information about your property and requirements.
- Ensure safe access to your property for surveys and installations.
- Keep your account credentials secure and your contact details up to date.
Quotes and payment
Quotes are based on the information gathered in your survey. If the conditions at your property differ materially from what was surveyed, the price may need to be revised before work proceeds. Payment is due within one month of your installation being completed.
Appointments and cancellation
You can reschedule or cancel appointments through the app. Notice periods and any cancellation charges are set by the installer carrying out your job and will be confirmed to you before your appointment is booked. Your statutory cancellation rights under the Consumer Contracts Regulations 2013 are not affected.
Liability
Installations are carried out by qualified engineers and certified as required by law. Nothing in these terms limits our liability for death or personal injury caused by negligence, or anything else that cannot be limited by law.
Your data
How we handle your personal data — including the recording of survey video calls — is described in our Privacy Policy.
General
We may update these terms from time to time; significant changes will be notified in the app. These terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction of its courts. Contact: hello@stala.io.